Frequently Asked Questions
Quality Surface Solutions. Inc.

512-441-2909
1. How often should I have my carpets cleaned?

Cleaning carpets often help to maintain its new appearance. Some people worry that cleaning too frequently will cause the carpet to age more quickly, but the opposite is true. Allowing dirt to build up within will age the carpet prematurely. The majority of carpet manufactures recommend cleaning by a professional cleaning company at least once a year. 
2. Why should I clean my carpet that often if it doesn't look dirty?

Even in areas with minimal foot traffic, airborne dust and soil agents accumulate on carpets over time. When dirt is allowed to build up on carpet, it can scrape the fibers and give the caret a dirty appearance that will remain even after a professional cleaning. In other words, if you wait until the carpet looks dirty, it may be too late!  
3. What method does Quality Surface Solutions use?

Hot water extraction is the method of choice by most carpet manufactures because of its greater effectiveness for removing soils and leaving the carpet looking its best. Quality Surface Solutions also specializes in the Rotovac System and recommends this process on heavily soiled carpets. 
4. Can steam cleaning harm my carpet?

Not at all... In fact, steam cleaning or hot water extraction is the cleaning method recommended by most carpet manufactures as the best way to safely remove embedded dirt.  
5. How long will it take for my carpet to dry?

It normally takes four to six hours for carpet to feel dry enough to walk on, but this depends on other variables such as thickness of your carpet, the weather and air circulation in your home. You can walk on the carpet right after cleaning, provide you wear socks of some kind of foot covering to keep oils on your feet from getting into the damp carpet.  
6. How can I keep my carpet looking good?

Vacuuming your carpet thoroughly every week will make a major difference in maintaining your carpet. Fact is that 80% of the soil in your carpet is loose.  
7.  How should I treat the spots if my pet has an accident?

The key is to blot up as much of the foreign matter as you can. Then flush the spot with a professional spot neutralizer. Now take a clean towel and blot, don't scrub the spot.
8. What happens with other stains on my carpet?

Wine, Kool-aid, Wax, and most other stains should not be treated with one of the consumers products found in supermarkets. You're more likely to set the stain or cause further discoloration. These products are generally intended for emergency use only and unless you follow the instructions closely they could cause problems. A better solutions would be contact us at your earliest convenience we have the products and knowledge to neutralize a wide variety of staining problems.
Family Owned and Operated
              Since 2000